Djerriwarrh Health Services
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Djerriwarrh Health Services
Contact
Referral and Appointment Service, Dental Manager
Location
Melton Health 195-209 Barries Road, Melton West 3337
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Service Description
The dental clinic comprises of twelve dental chairs and a purpose built laboratory for denture construction and is located at Melton Health. It caters for preschool and primary school children, eligible teenagers and eligible adults who require general treatment on natural teeth as well as denture care. The dental service also provides an emergency service for toothache and trauma to the mouth.
Ten of the twelve chairs are allocated to La Trobe University Dental Students for teaching purposes, and eligible patients will have the option of seeing a qualified dentist or a student dentist.
Access hours
Monday to Friday, 8.30am – 5.00pm
Referral process
Bookings can be made by self referral, and patients are advised to call 9747 7676.
Eligiblity
To access general dental, denture or specialist dental care through the public dental system, you need to be eligible.
The following people are eligible:
Children and young people:
- All children aged 0 – 12 years (general and denture care only for non-concession card holders)
- Young people aged 13 – 17 years who are health care or pensioner concession card holders or dependents of concession card holders
- All children and young people up to 18 years of age, who are in out-of-home care provided by the Children Youth and Families Division of the Department of Human Services
- All youth justice clients in custodial care, up to 18 years of age:
- Adults aged 18 years and over, who are health care or pensioner concession card holders or dependents of concession card holders
- All refugees and asylum seekers
- All Aboriginal and Torres Strait Islander peoples who are treated at The Royal Dental Hospital of Melbourne
Examples of a Health Care Card and Pensioner Concession Card below:
Priority Access
If you are eligible for public dental services, you may also have priority access to public dental care. People who have priority access will be offered the next available appointment for general care and will not be placed on the general care wait list. Where you have denture care needs, you will be offered the next available appointment for denture care or placed on the priority denture list, where applicable.
The following groups have priority access to care:
• Aboriginal and Torres Strait Islander peoples (See more information about dental services for Aboriginal and Torres Strait Islander peoples)
• Children (0-12 years) and young people (see information above)
• Homeless people and people at risk of homelessness
• Pregnant women
• Refugees and asylum seekers
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• Registered clients of mental health and disability services, supported by a letter of recommendation from their case manager or staff of special developmental schools
If you meet any of the above criteria, tell the receptionist when you telephone to make an appointment that you may be eligible for ‘priority access’.
If you have children aged between 2 and 17 years and you don’t hold a concession card.
They may still be able to get free dental care through the Child Dental Benefits Schedule. Dental care for 2-17 year olds are eligible if they receive Family Tax Benefit A or other relevant Australian Government payments. Find out more about the Child Dental Benefits Schedule.
Fees
$29.50 for Adults (18 years and over)
Adults who hold a valid health care or pensioner concession card $29.50 for an emergency course of care. This includes assessment and treatment of the tooth/gums/false teeth that is causing pain.
Free – Children (0-12 years), Youth (13 to 17 years), Priority groups
The following groups all receive free emergency dental care:
• Children and Youth 18 years and under who are eligible for the Child Dental Benefit Schedule
• Refugees and asylum seekers
• Aboriginal and Torres Strait Islander people
• All children and young people up to 18 years of age, who are in out-of-home care provided by the Children Youth and Families Division of the Department of Human Services
• All youth justice clients up to 18 years of age in custodial care
• Registered clients of mental health and disability services, supported by a letter of recommendation from their case manager or staff of special development schools
• Those receiving care from undergraduate students
Fees
Free – Children (0-12 years) and Youth (12-17 years)
Free – Children and youths who are government concession card holders or dependents of concession card holders
Free – Children and Youth 18 years and under who are eligible for the Child Dental Benefits Schedule
Free – Children and Youth 18 years and under who are eligible for the Child Dental Benefits Schedule
Free – Cared for by the Children, Youth and Families Division of the Department of Human Services
Free – Attendee of a special or special development school
$34.50 – Children (12 years and under) not eligible for the Child Dental Benefits Schedule and who do not fit into any of the above categories
$34.50 per child for a course of general care which includes an examination and all general dental treatment (with a maximum of $138 per family per year).
Not eligible for general public dental care|Youth (13-17 years) who are not government concession card holders or dependents of concession card holders or Adults (18 years and over)
$29.50 – Health Care Card or Pensioner Concession Card holders. $29.50 per visit (the most you will need to pay for a complete general course of care is $118).
This includes examination and all general dental treatment.
Free – Homeless people and people at risk of homelessness
Free – Refugees and asylum seekers
Free – Aboriginal or Torres Strait Islander peoples
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Not eligible for general public dental care – Adults who do not fit into any of the above categories
Fees
$70.50 Fees for dentures are dependent on the type of dentures required:
$70.50 per denture, capped at $141 for a full upper and lower acrylic denture.
Fee exemptions
Free public dental treatment applies to the following people:
• Aboriginal and Torres Strait Islander peoples*
• Homeless people and people at risk of homelessness
• Refugees and Asylum Seekers
• Children and young people aged 0-17 years who are health care or pensioner concession card holders or dependents of concession card holders*
• Children and young people aged 0-17 years who are health care or pensioner concession card holders or dependents of concession card holders*
• All youth justice clients up to 18 years of age in custodial care
• Registered clients of mental health and disability services, supported by a letter of recommendation from their case manager or staff of special developmental schools
• Those receiving care from undergraduate students
• Those experiencing financial hardship
When you call to make an appointment for general dental care or denture care, you will usually be placed on a waiting list.
• The length of the waiting list will be different at each community dental clinic.
• When your name reaches the top of the list, you will be offered an appointment.
• Waiting lists do not apply for groups listed under priority access.
Waiting times for dental care
Information on waiting times for dental care around Victoria is available from the Department of Health Victorian Health Services Performance website. https://ift.tt/3AXy7PO. Average length of wait for public dental care state-wide Emergency care – 92.4% seen within 24 hours
Can I be on more than one waiting list?
• No, you can only be on the waiting list of one community dental clinic at a time.
• You can transfer to the waiting list of another clinic and there is no penalty for changing clinics.
• Your place on the waiting list you transferred to will show the date that you were placed on the original waiting list.
What do I do if my contact details change e.g. address, phone number?
If you are on a dental waiting list and your contact details have changed, please call the dental clinic where you are waiting to let them know, so they can update your details. This will make sure that we can contact you to arrange your appointment as soon as your name reaches the top of the list.
I need dentures. Will I be on the waiting list for general or denture care?
• If you have no natural teeth, you will be added to the denture waiting list.
• If you have natural teeth, you need to have general dental care first. You will be placed on the general waiting list and once you have completed general care, you will be placed on the denture waiting list. The date listed on the denture waiting list will be the original date when you were placed on the general waiting list.
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