Customer Hub | Coles Insurance
Sharengay Trang Tin Tức Độc Đáo VIDEO Customer Hub | Coles Insurance Existing Customers Coles Insurance Claims Bạn đang xem: Customer Hub | Coles Insurance Payment Your policy What to do if you have a complaint We understand that occasionally issues may arise and you may have a complaint. We take complaints seriously and have a process through which we seek to resolve them. Car, Home and Landlord Insurance The first thing to do is talk to one of our consultants or email us about your concerns. Our consultant will try to resolve your complaint to your satisfaction and if not, escalate it to a manager. The consultant or manager will attempt to resolve your complaint within 5 days. If more time is required we will let you know and respond within 15 business days of receipt of your complaint. Email: insurance.enquiries@coles.com.au If you have already tried Step 1 and we have not resolved your complaint to your satisfac