Amazon.com : Apple iPad Air 2, 16GB, 4G + Wi-Fi – Space Gray (Renewed) : Computers & Accessories

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Amazon.com : Apple iPad Air 2, 16GB, 4G + Wi-Fi – Space Gray (Renewed) : Computers & Accessories

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Reviewed in the United States on January 25, 2018

Size: 64GBColor: Space GrayVerified Purchase

I previously purchased a refurbished iPad and it looked as good as new, no scratches, no dents, everything ran great. I decided to purchase another iPad for my daughter and it had a deep scratch on the screen, I returned it, then placed a second order. The second iPad had deep scratches and sticker residue on the back but the front screen seemed ok. It’s a hit or miss. I don’t have time to be mailing the item back and forth. You’re rolling the dice with these iPads. They’re SELLER refurbished quality, definitely not factory refurbished quality which would probably hold a higher standard.

Reviewed in the United States on January 11, 2018

Size: 16GBColor: BlackVerified Purchase

I bought this item as a Christmas gift and received it very prompt but there was a problem . i didn’t bother to check the iPad which was a major mistake. they opened it on christmas and it wouldn’t turn on. The iPad would not hold a charge it would charge enough to turn on and then turn back off bc of low battery. Amazon was very helpful and help me through the return process to receive my funds.

Reviewed in the United States on March 19, 2018

Size: 128GBColor: GoldVerified Purchase

This was used, didn’t look refurbished. Heavy scratches on the back side by the power plug and it came with generic power cord (although it was a new cord)… front button was dirty, I had to wipe it down! (GROSS)

Apparently no one “factory refurbished it” because it was not factory reset and it was still set to Spanish language and it was in the previous owners name!!! (I had access to their information!) It took me some time and searching the internet to figure how to put it in English language so I could reset it to factory to start over.

Then, I had to plug it into ITUNES to set it up in my name, it wouldn’t set it up as a new device.

and finally, the screen went all grainy and I had to restart to recover it. So it was returned for a refund.

I wrote the seller about it but received NO response. I would buy elsewhere if I had to do it again!

I usually don’t have an issue with refurbished gear but this one was a bad experience.

Id pass on this seller and if possible, buy NEW!

Reviewed in the United States on April 13, 2018

Size: 16GBColor: BlackVerified Purchase

“Certified Refurbished” on Amazon is practically meaningless. There are no rigorous standards that the company is expected to comply with. I don’t know about you, but I expect a “certified refurbished” iPad to last longer than a 90 day warranty. Mine did not. It stopped being able to charge one month after the warranty ended, and is now worth nothing. Not even a few bucks for a trade-in. I’ve had it looked at by technicians, so I’m sure it’s dead. My iPad was in a nice leather case, treated very carefully, never got dirty, never was dropped, no liquids, no extreme temperatures, nothing. It still looks brand new. This was just a defective product with a ticking time bomb. Don’t be tempted by the “certified refurbished” label. It is not the same as a manufacturer’s certification, which typically does have rigorous standards and solid warranties. (My first review was denied for going into more detail here, but you can do your own research.) Do yourself a favor and stay away from these products.

Reviewed in the United States on November 4, 2018

Size: 16GBColor: BlackVerified Purchase

 The screen is felling apart, and the back of the iPad is not even flat, it’s like something had not been installed properly inside. This is not a renewed or used product, it’s a damaged iPad with a third party low quality screen replacement.

1.0 out of 5 stars DO NOT BUY this piece of crap

By AsimoO on November 4, 2018

The screen is felling apart, and the back of the iPad is not even flat, it’s like something had not been installed properly inside. This is not a renewed or used product, it’s a damaged iPad with a third party low quality screen replacement.

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Reviewed in the United States on February 25, 2021

Size: 32GBColor: Space GrayVerified Purchase

I recently ordered five “renewed” iPad Air 2 tablets through Amazon.  The Air 2 was, and still is, one of the best iPad designs.  So good, in fact, that the first iPad Pro 9.7 (2018) was really just an updated Air 2 and shared the same thin construction, laminated 9.7-inch Retina display, and overall size.  The Air 2 has supported seven iOS updates and currently runs the latest iPadOS 14 –talk about longevity.  Over 2 million iPad Air 2 models were sold during its two year production that ended in early 2017. 

Since you can no longer buy a new Air 2, the only option is used/refurbished.  Apple devices like the iPad are remarkably durable and buying refurbished is a great way to find a “like new” device that will last you many years to come.  It’s a good value, too: When the Air 2 was originally released, the models ranged from $500-$700.  A few years later, you can buy the same models renewed for $200-$300 –a great deal for a device that’s still state-of-the-art. 

There’s no shortage of vendors for renewed/refurbished iPads but one thing is clear:  “Renewed, like new” is a broad term that covers everything from near-mint condition to laughingly-damaged devices.  Some vendors are better, others are worse, none will be perfect.  Here’s my experience shopping over the past month: 

Vendor #1:  All Out Apple 

I purchased two iPad Air 2’s from this seller, one 32GB and one 64GB.  Both arrived in good condition, packaged safely, and they work fine.  The cosmetic defects are OK –a few light scratches and discoloration on the back of the case on one and a few nicks and shallow dent on the back of the other.  When held at “arm’s length” per Amazon’s criteria the issues are not that visible.  The display/touchscreenS are fine.  The batteries in each last the normal 8 or so hours under typical use. The vendor includes a decent 2.4A (12W) USB charger and cable with each device similar to the original iPad charger for fast charging times.

  

Vendor #2:  Platinum Deals

[UPDATED 3/6/21: I purchased four iPad Air 2’s from this seller, three 32GB and one 64GB.  One of the 32GB arrived in close to “like new” condition.  The cosmetic defects were minimal, however, after two weeks use, I noticed that a portion of the display backlight would flicker when set to the lowest brightness setting –the sign of a failing LED in the backlight. I returned this iPad for another from same seller and the replacement works fine so far. However, the cosmetic condition of the replacement is not as good as the first one since there are noticeable blemishes all the way around the aluminum bezel and there are a couple light scratches on the surface of the display glass.] The other two iPads were, unfortunately, a totally different story:  each one was delivered literally bent in the middle –not dented but actually deformed, as in the device was not flat!  This had nothing to do with shipping since the devices were well-packed and the boxes were undamaged.  The deformation on each device distorted the display glass and it was easy to see the permanent distortion when viewing along the edge of the device.  On one iPad, the deformation was severe enough to cause backlight distortion that showed up as bright spots along the edge of the LCD (see photos).  The fact that the refurbisher considered these two bent iPads to be “renewed, like new” is both hilarious and sad.  Of course, both of the bent iPads went right back in their boxes for return to Amazon (I put a bright yellow post-it on each one to hopefully warn whoever inspects the returned devices not to turn around and sell them again.)  This vendor also included different USB chargers (either 8W or 12W USB-A or, incorrectly, one of them was USB-C) and cable with each device so they are not consistent –the 12W charger is the correct one for faster charging times. I do give the vendor credit for immediately sending me the correct charger to replace the wrong USB-C charger delivered with one of the Air 2 units.

ADVICE: So, my advice is to inspect your “renewed” iPad carefully since the vendors are not consistent in the overall condition of what they’ll send you.  The iPad Air 2, in particular, is remarkably thin and perhaps more prone to getting bent if mishandled during its life –perhaps explaining why bent ones find their way to a refurbisher in the first place. The Air 2 has a wide tolerance for being bent and still work without a problem. However, it’s quite clear that “like new” may not necessarily mean “not bent” for the ultra-thin Air 2 so use the 90-day Amazon Renewed Guarantee wisely to make sure your renewed device meets a reasonable definition of “like new” upon receipt.

Overall, I’m happy with the two renewed iPads I decided to keep (32GB models, one from each vendor listed above).  I’m not sure that any one vendor does a better job in selecting “like new” iPads but clearly, one of the above did not have an issue sending two bent iPads.

Finally, be aware that the 90-day Amazon Renewed Guarantee says you’ll get a full refund if not satisfied, however, some of the refurb vendors claim to charge return shipping and restocking fees.  The Amazon Renewed policy is not clear about this so if you’re charged fees for the return then you should contact Amazon to have them correct it.

4.0 out of 5 stars All time best iPad…but check these refurbs carefully!

By Lindguini on February 25, 2021

I recently ordered five “renewed” iPad Air 2 tablets through Amazon.  The Air 2 was, and still is, one of the best iPad designs.  So good, in fact, that the first iPad Pro 9.7 (2018) was really just an updated Air 2 and shared the same thin construction, laminated 9.7-inch Retina display, and overall size.  The Air 2 has supported seven iOS updates and currently runs the latest iPadOS 14 –talk about longevity.  Over 2 million iPad Air 2 models were sold during its two year production that ended in early 2017. 

Since you can no longer buy a new Air 2, the only option is used/refurbished.  Apple devices like the iPad are remarkably durable and buying refurbished is a great way to find a “like new” device that will last you many years to come.  It’s a good value, too: When the Air 2 was originally released, the models ranged from $500-$700.  A few years later, you can buy the same models renewed for $200-$300 –a great deal for a device that’s still state-of-the-art. 

There’s no shortage of vendors for renewed/refurbished iPads but one thing is clear:  “Renewed, like new” is a broad term that covers everything from near-mint condition to laughingly-damaged devices.  Some vendors are better, others are worse, none will be perfect.  Here’s my experience shopping over the past month: 

Vendor #1:  All Out Apple 

I purchased two iPad Air 2’s from this seller, one 32GB and one 64GB.  Both arrived in good condition, packaged safely, and they work fine.  The cosmetic defects are OK –a few light scratches and discoloration on the back of the case on one and a few nicks and shallow dent on the back of the other.  When held at “arm’s length” per Amazon’s criteria the issues are not that visible.  The display/touchscreenS are fine.  The batteries in each last the normal 8 or so hours under typical use. The vendor includes a decent 2.4A (12W) USB charger and cable with each device similar to the original iPad charger for fast charging times.

  

Vendor #2:  Platinum Deals

[UPDATED 3/6/21: I purchased four iPad Air 2’s from this seller, three 32GB and one 64GB.  One of the 32GB arrived in close to “like new” condition.  The cosmetic defects were minimal, however, after two weeks use, I noticed that a portion of the display backlight would flicker when set to the lowest brightness setting –the sign of a failing LED in the backlight. I returned this iPad for another from same seller and the replacement works fine so far. However, the cosmetic condition of the replacement is not as good as the first one since there are noticeable blemishes all the way around the aluminum bezel and there are a couple light scratches on the surface of the display glass.] The other two iPads were, unfortunately, a totally different story:  each one was delivered literally bent in the middle –not dented but actually deformed, as in the device was not flat!  This had nothing to do with shipping since the devices were well-packed and the boxes were undamaged.  The deformation on each device distorted the display glass and it was easy to see the permanent distortion when viewing along the edge of the device.  On one iPad, the deformation was severe enough to cause backlight distortion that showed up as bright spots along the edge of the LCD (see photos).  The fact that the refurbisher considered these two bent iPads to be “renewed, like new” is both hilarious and sad.  Of course, both of the bent iPads went right back in their boxes for return to Amazon (I put a bright yellow post-it on each one to hopefully warn whoever inspects the returned devices not to turn around and sell them again.)  This vendor also included different USB chargers (either 8W or 12W USB-A or, incorrectly, one of them was USB-C) and cable with each device so they are not consistent –the 12W charger is the correct one for faster charging times. I do give the vendor credit for immediately sending me the correct charger to replace the wrong USB-C charger delivered with one of the Air 2 units.

ADVICE: So, my advice is to inspect your “renewed” iPad carefully since the vendors are not consistent in the overall condition of what they’ll send you.  The iPad Air 2, in particular, is remarkably thin and perhaps more prone to getting bent if mishandled during its life –perhaps explaining why bent ones find their way to a refurbisher in the first place. The Air 2 has a wide tolerance for being bent and still work without a problem. However, it’s quite clear that “like new” may not necessarily mean “not bent” for the ultra-thin Air 2 so use the 90-day Amazon Renewed Guarantee wisely to make sure your renewed device meets a reasonable definition of “like new” upon receipt.

Overall, I’m happy with the two renewed iPads I decided to keep (32GB models, one from each vendor listed above).  I’m not sure that any one vendor does a better job in selecting “like new” iPads but clearly, one of the above did not have an issue sending two bent iPads.

Finally, be aware that the 90-day Amazon Renewed Guarantee says you’ll get a full refund if not satisfied, however, some of the refurb vendors claim to charge return shipping and restocking fees.  The Amazon Renewed policy is not clear about this so if you’re charged fees for the return then you should contact Amazon to have them correct it.

Images in this review

Reviewed in the United States on March 25, 2017

Size: 64GBColor: Space GrayVerified Purchase

Device had a minor scratch on the back, no problem right? So I thought, until after about two hours of using the iPad, the digitizer (the touch sensor) became completely unresponsive. Cannot trust this certified refurbished product. Going to Apple, same price much higher quality refurbished products! I dabbled in the third-party area, and I got burnt!

Top reviews from other countries

Chris Sansom

5.0 out of 5 stars A fantastic purchase!

Reviewed in the United Kingdom on November 22, 2018

Size: 16GBColor: BlackVerified Purchase

I have to say, I was dubious about buying a reconditioned iPad as you never really know what you’re going to get. Whilst the packaging was basic (inside a jiffy bag in a box) it was signed for by Royal Mail and came faster than I expected.

This is a Christmas present so I’ve used an old iPad box we kept to put it in and wrap so from my perspective, that’s absolutely fine.

After inspecting the iPad itself, I found near enough no marks on it, and by near enough, I’m talking some very fine marks on the side, which I would’ve missed if I wasn’t going over it with a fine-toothed-comb. There are no visible marks on the screen or anywhere else.

I have run the device and it all looks to be working perfectly well; the thumb print is good and the operation is smooth and quick.

Considering I bought this yesterday and it has arrived so quickly AND it in seemingly perfect working order, I would say I highly recommend this purchase.

Good work Grade Mobile!

Mr B

1.0 out of 5 stars AVOID this is not a quality product

Reviewed in the United Kingdom on May 2, 2019

Size: 16GBColor: BlackVerified Purchase

This item has not met any quaility standards as far as I can see. The screen on mine was not fitted properly and was coming out at the top and bottom, so it does not respond properly when touched. It is also not a genuine Apple screen fitted. It is duller in colour and brightness and i have now had it checked to confirm. This iPad is not refurbished to Apple standard and it is very noticeable.

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Mike Austin

1.0 out of 5 stars Don’t but rubbish fitting and ruined a birthday

Reviewed in the United Kingdom on August 21, 2019

Size: 16GBColor: BlackVerified Purchase

Screen was fitted extremely poor. The home button flaps and if pressed ripples lcd. The screen bulged near home button. Same the other side

1.0 out of 5 stars Don’t but rubbish fitting and ruined a birthday

Reviewed in the United Kingdom on August 21, 2019

Screen was fitted extremely poor. The home button flaps and if pressed ripples lcd. The screen bulged near home button. Same the other side

Garrid

5.0 out of 5 stars Fantastic iPad at a fantastic price

Reviewed in the United Kingdom on January 25, 2016

Size: 64GBColor: WhiteVerified Purchase

Was unsure about ordering a refurbished iPad particularly as most of the reviews seemed to come from the US and there wasn’t anything from the UK. Eventually decided to go for it and am I pleased that I did! It was delivered the following day and I’m delighted. It came in plan packaging and not an Apple branded box (who really cares about that considering this is much cheaper than buying brand new from Apple). The iPad itself is immaculate. Looks brand new , with no marks, scratches or any signs of use. Set up was a breeze and it’s working brilliantly. The iPad Air 2 is leap forward from the 3rd generation iPad I had, so definitely worth it. If you’re looking for a new iPad I would seriously recommend this route to get one and save yourself GBP130:00, unless of course you’re happy to pay that for an Apple branded box, because that is the only difference as far as i can tell.

Amazon Customer

5.0 out of 5 stars Highly recommend!

Reviewed in Canada on November 6, 2018

Size: 16GBColor: BlackVerified Purchase

 Looked brand new when I got it 😁 only thing was it didn’t come in the original box and I do not recommend using the charger that comes with as it’s not from Apple and could possibly burn out the battery. Other than that very happy with my purchase and well worth the money!

5.0 out of 5 stars Highly recommend!

Reviewed in Canada on November 6, 2018

Looked brand new when I got it 😁 only thing was it didn’t come in the original box and I do not recommend using the charger that comes with as it’s not from Apple and could possibly burn out the battery. Other than that very happy with my purchase and well worth the money!

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Amazon.com : Apple iPad Air 2, 16GB, 4G + Wi-Fi – Space Gray (Renewed) : Computers & Accessories

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